Receptionist

MAJOR FUNCTION:

Provides support to the ADMIN Team in various activities such as managing the company’s reception area and other ADMIN tasks. Directs and maintains company incoming calls/fax sheets. Greets and guides visitors and guests. Reports to the Manager and administration.

ESSENTIAL FUNCTION:

Receptionist Responsibilities

•  Answers incoming telephone calls, determines callers’ purpose and forwards calls to appropriate personnel or department.
• Delivers and transfers messages to employees or voice mail when appropriate personnel are unavailable.
• Welcome and guide Crescent’s visitors and guests and ensure the best hospitality.
• Ensure that only permitted people are to enter the office.
• Answers questions about the company and provides callers with addresses, directions, and other information as required.

ADMIN Responsibilities

•  Updates and maintains a personal copy of the staff directory and other resources to ensure accurate dispensing of information.
• Maintains all emergency contacts and reaches them during emergencies and non-emergencies as required.
• Manages incoming couriers for all departments.
• Maintains safe and clean reception area and meeting rooms by ensuring all meeting rooms have required stationary/equipment.
• Performs various administrative duties such as typing, faxing, copying, and filing documents as required.
• Supervise arrangements for catering and setups during workshops and meetings.

Communication and Reporting

• Reports to the Manager, Administration, on all telephone calls and people  inquiring  about the  company
• Maintains and exhibits an excellent working relationship with all Crescent staff and external parties.

REQUIRED MINIMUM QUALIFICATION & EXPERIENCE:

•  Bachelor’s degree or diploma in any field
• 1 to 2 years’ experience in a similar role